A guest-experience app concept for EpiKurean Hotels, designed around the stages before, during and after a stay, with supporting guest-communication design.
The opportunity was to make a hotel app useful throughout the guest journey. The concept needed to connect discovery, stay information, experiences and service requests in an interface that reflected the hospitality brand.
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The concept considered the pre-stay, in-stay and post-stay experience. Interface studies explored how guests could discover properties and access relevant information through one branded environment.
EpiKurean app concept: property discovery interface design.
Screen designs and function maps explored account information, hotel experiences and service interactions. The work focused on a helpful, personalised guest experience; the scope shown is concept and UX design.
EpiKurean app concept: guest-experience interface design.
Supporting guest-brochure design carried the same hospitality story into print. Its format and custom clasp provided a physical counterpart to the digital experience direction.
EpiKurean guest-brochure design spread.
A defined guest-app concept and interface direction connected key stages of the stay, supported by complementary guest-communication design.
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